We try hard to provide you with the best possible support for our software systems at the lowest possible cost. Keeping our systems compatible with current agency reporting requirements and ever-changing technology is, however, difficult and expensive. Our suggested annual fee for support of the CFAL-NetCIL system is $900 per year per site. The fee provides the following services:
We’re committed to providing you with a powerful database system at the lowest possible cost, and we respectfully request that you include our support fee in your annual budget calculations. If however our suggested fees impose a strain on your budget, please contact us.
CFAL-NetCIL systems require no special training in order to be useful. Nevertheless, well-trained users will be able to take advantage of many powerful features that will greatly expand your ability to effectively manage your organization. As such, we highly recommend that you allocate budget on an annual basis for system training. We conduct regular online webinars at no cost for all users, and we also offer specialized training at the following rates:
For more information please refer to our training schedule.
How to obtain assistance
In order to help ensure that you receive the assistance that you need in a timely fashion, please try the following steps:
(888) 678-0683 (toll-free
in North America) or
(502) 412-4000 (main office - Louisville, KY)
The primary points of contact for CFAL-NetCIL support issues are:
Caroline Fortin x112 (Louisville KY, Eastern Time)
Kim Hudson x116 (Santa Monica CA, Pacific Time)
Our Louisville office is normally occupied Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. Kim Hudson in our Santa Monica office is normally available from 9:00 AM to 6:00 PM Pacific Time. If you are unable to reach either Caroline or Kim, our support staff will be automatically alerted by e-mail, and you should receive a callback within one business day.
If you encounter any problems with support, please call James Moore in Louisville at x111. We'll do everything that we can to resolve your issues as quickly as possible.
We’ve also started a NetCIL User’s Group on Google: http://groups.google.com/group/netcil
All users are encouraged to join the discussion; we welcome your feedback.