CFAL-NetCIL Database Support Information

We try hard to provide you with the best possible support for our software systems.  In order to help ensure that you receive the assistance that you need in a timely fashion, please try the following steps:

• If your CFAL-NetCIL database is not functioning correctly, please review the Troubleshooting Guide.  There you can find useful information that may be able to resolve your issue quickly.
• Send an e-mail message to techsupport@ed2c.com.  You will normally receive same-day response.  Customers with a valid support contract are guaranteed to receive a response within one business day.
• If you have a question that requires an immediate response, or you are experiencing a problem that cannot be resolved by following the Troubleshooting Guide, please call us:

(888) 678-0683 (toll-free in North America) or

(502) 412-4000 (main office - Louisville, KY)

The primary points of contact for CFAL-NetCIL support issues are:

Caroline Fortin x112 (Louisville KY, Eastern Time)

Kim Hudson x116 (Santa Monica CA, Pacific Time)

Our Louisville office is normally occupied Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.  Kim Hudson in our Santa Monica office is normally available from 9:00 AM to 6:00 PM Pacific Time.  If you are unable to reach either Caroline or Kim, our support staff will be automatically alerted by e-mail, and you should receive a callback within one business day.

If you encounter any problems with support, please call James Moore in Louisville at x111.  We'll do everything that we can to resolve your issues as quickly as possible.

We’ve also started a NetCIL User’s Group on Google:  http://groups.google.com/group/netcil

All users are encouraged to join the discussion; we welcome your feedback.

Return to Table of Contents